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Home>Customer Service
 

Customer Service

To place an order by phone, please call: 1-888-959-6415 (USA & Canada)
For all other business inquiries or international calls, please call: 307-222-0422

Payment Methods

Shipping Methods

Price Matching

Order Tracking

Free Shipping Offer

Promotions, Sales and Discounts

Back Orders

Order Change/ Cancellations

Return Policy

Appliance Return/Exchange Policy

Manage Shipping/Billing Address

Lost Packages

Undelivered Package

Retrieve Account Password

Business Information


Payment Methods

We accept the following:

- Visa
- Mastercard
- Discover
- American Express
- PayPal

Shipping Methods

Free Shipping (> $99) and $6.95 Flat Rate Shipping (within the contiguous US)
- Estimated delivery in 2-5 business days

- $6.95 flat rate shipping (up to 5 lbs).  After that, actual shipping rate applies.
- No additional handling fees. Fees charged are exact fee from shipper, no surcharges added
- Tracking # and Delivery Confirmation
- Signature confirmation is required on all packages valued at $500 or above.

UPS
- 2nd Day Air®
- 3 Day Select®
- Ground
- Next Day Air®

USPS
- Priority
- First Class Mail International
- Priority Mail International
- EMS

Price Matching

We do not currently offer price matching. Prices are not negotiable.

Order Tracking

You can see a list of recent order and their tracking numbers by logging into your NaturalNews Store Account.

Free Shipping Offer

All orders for $99 or more are eligible for free shipping within the Contiguous U.S. (48 states). The NaturalNews Store has the right to terminate this offer at anytime. 

Returns for Items that were shipped under Free Shipping: Shipping costs will be calculated into your refund amount based on original cost determined by weight and location with a base rate of $6.95

Please note: Wholesale orders are not eligible for the Free Shipping Offer.

International Shipping Options

The NaturalNews Store offers several options for International Shipping. Shipping costs for international packages are based on the weight and size of your order. Simply place items in your cart and your shipping options will appear with exact costs during the checkout process, after you have entered the delivery address for your order. Although delivery estimates may vary depending on your country, basic information on your options is below:

USPS EMS
  • Estimated delivery 3-5 business days

  • Tracking Available

USPS Priority (Domestic)

  • Estimated delivery in 2-5 business days

  • Tracking Available

USPS Priority International

  • Estimated delivery in 7-10 business days

  • Tracking Available in selected countries

USPS First Class Mail International

  • Estimated delivery in 14-21 business days

  • Tracking Available in selected countries

Contact and Tracking Information:

UPS Tracking: 1-800-742-5877 http://www.ups.com/etracking/tracking.cgi

USPS Tracking: http://www.usps.com/

Important Information for International Customers:

When you submit an order, you agree to the following terms.

  • The NaturalNews Store is not responsible for un-delivered and Customs-captured International packages. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind.  If the package is returned to the NaturalNews Store, you will receive a refund for the returned product amount (Shipping costs will NOT be refunded.)  Any additional shipping costs charged by the carrier to return the package, will be paid in full by the customer.

  • As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. Customers are responsible to comply with International, National or local laws regulating importation of products that are purchased. Please check with your country's customs office regarding the import of the products you wish to order to make sure they are allowed to enter your country.

  • You may have to pay import taxes and/or customs duties.

  • Due to International laws, the NaturalNews Store states the full value of your order on the shipping label, minus the shipping charge.

  • If you choose USPS as your shipping method, we will send an itemized invoice along with your order. These invoices will indicate the name of each product you ordered, the quantity of each item, and the cost.

Promotions, Sales and Discounts

Discounts and sales cannot be combined. Please limit one discount per transaction. The NaturalNews Store has the right to cancel any promotion at any time.

Back Orders

We attempt to keep stock on all products. However, sometimes current orders deplete stock on hand and items that appeared in stock for your order will not be available. Should this happen, you will be notified to discuss your options. Orders that contain back ordered items will not ship until your back ordered item is in stock, however, 'partial' shipments are available upon request. Additional shipping fees will apply. Replenish dates listed on Back Ordered items are not guaranteed and are estimates and can change. Please contact customer service to address any questions you have about back ordered items or partial shipments on your order.

Order Change/ Cancellations

Most orders are processed within an hour of being placed. In the case of an order needing to be changed or cancelled, we are not able to guarantee we can do so, before it is shipped. Please double check your order prior to submitting.

Return Policy

We gladly accept returns and exchanges, minus original shipping, within 30 days of the purchase date with a valid RMA (Return Merchandise Authorization). Please contact our customer service department for a RMA number. Once your request is approved, instructions including an RMA# and return shipping address will be provided. Packages received back at the wrong address or without an RMA# will be refused and returned to sender.

Based on the date the RMA# was issued, returned items must be received within 14 days for domestic locations and 21 days for international locations after which the RMA will be void. Packages received after the window has expired will be returned to sender and no refund or exchange will be offered. Return shipping is at customers expense.

Unused items must be in clean, undamaged, and in resellable condition in original, unopened package to receive a full refund (minus shipping). Items that are damaged or missing parts are given a partial refund, depending on the degree of damage (usually 50% - 80% of the original purchase price). Identical items returned for refund must be in original, unopened condition. Refunds are issued for first opened container only. Additional containers of identical items are refunded at full purchase value only if unopened. Additional open containers of identical items will not be refunded.

On any bundle, package deals, or quantity discounts, the discounted price will be forfeited if the entire group of items are not returned together. All items kept will resume the individual priced and the refund amount will reflect that amount.

Refunds are issued back to the original form of purchase either credit card or paypal account. Refunds are typically issued within 3 business days of the request once approved. Any delay in credits posted to your account are based on your financial institutions terms. Please contact your bank or paypal with questions if we have confirmed your refund has been issued.

Returns for items that were shipped under 'Free Shipping' will be evaluated and if the cost of your purchase minus the returned item(s) no longer qualifies for free shipping, your refund will reflect the cost of original shipping and will be calculated based on weight and location with a base rate of $6.95.

We highly recommend purchasing a delivery confirmation for your package, and that you take note of the tracking number your return package is assigned by the post office or UPS. The NaturalNews Store is not responsible for return packages lost in transit.

Appliance Return/Exchange Policy

'Appliance' items can be returned or exchanged within 30 days from the date you placed your order. Please contact Customer Service for a RMA number (Items received without an RMA# will not be accepted and will be returned to sender). We will then provide you with a return shipping address with your RMA number.

Unopened/new packages (seals intact) - Returned item must be in clean, undamaged, and resellable condition to receive a full refund , minus vendors shipping cost. Items that are not in their original packaging, are damaged, or are missing parts will receive a partial refund depending on the degree of damage (usually 50% - 80% of the original purchase price).

Bundled or Package Deals - The discounted price will be forfeited if the entire group of items are not returned together. All items kept will resume the individual priced and the refund amount will reflect that.

Opened /Used Appliance Items - Customer will be refunded original cost minus a 15% restock fee and original shipping cost incurred by the vender.

Exchange Due to Damage - Damaged items may need to be confirmed with a photo sent to Customer Service prior to issuing an RMA. If the item can be replaced with an individual part versus an entire unit, we reserve the right to do so. Any damage or defective products should be reported by the customer within 48 hours of receipt of the product.

Warranty on Appliances - There is a 12 month warranty on 'appliance' products. Please contact the manufactuerer directly for questions regarding warranty issues.

** We highly recommend purchasing a delivery confirmation and insurance for your package, and that you take note of the tracking number your return package is assigned by the post office or UPS. The NaturalNews Store and our Vendors are not responsible for return packages lost in transit.

Manage Shipping/Billing Address

By logging into your NaturalNews Store account, you can modify your shipping and billing address. You can also add/remove additional addresses. We recommend changing any addresses before placing an order to avoid having an order shipped to a previous address.

International Shipments

We ship Priority Mail International and EMS for international customers. International orders typically arrive to the customs within 6-10 business days, and can sometimes take up to three weeks to reach the final destination. International packages are insured if it's over $150.

The NaturalNews Store is not responsible for Not Received/Customs Captured International packages. If such a misfortune occurs, for our part, we will file claims with the post service on your behalf.

Restricted Items

While the NaturalNews Store tries to ensure that products restricted in certain countries are unavailable for purchase by customers residing in those countries, we cannot guarantee our restriction information is always up to date. We recommend you contact your local authorities for updated information on restrictions or regulations before placing your order.

If your package is held by customs because you?ve ordered an item that is prohibited for import to your country or because delivery requires a permit you do not have, the NaturalNews Store will be unable to issue a refund for that order.

Lost Packages

In the case of a package being lost or undelivered, a replacement order will go our after the investigation is closed. If the original package is found and delivered at a later date, it will be the customer's responsibility to return the replacement package or for your convenience, we can also charge your card for the amount of the replacement order.

Undelivered Package

If an undelivered package is returned to us, you can choose to: 1. Receive a refund for the items bought (minus the initial shipping fee) or 2. We can collect another shipping payment from you and attempt to reship the items that were returned to us.

* Please note: NaturalNews Store is not responsible for undeliverable packages. If UPS/USPS has attempted delivery 3 times according to their policies, and they are unable to deliver to the shipping address given, UPS will automatically redirect the package back to the NaturalNews Store warehouse. The customer will be responsible for all shipping charges incurred during this process. Please contact NaturalNews Store if you have any questions regarding our shipping or return policies prior to ordering.

Retrieve Account Password

If you have lost or forgotten your NaturalNews Store account password, please click here to reset your password. We will send you a temporary password to use to log into your account. You can then setup a new account password.

Business Information

NaturalNews Store
1501 Stampede Ave. #9005
Cody, WY. 82414 U.S.A.

Email: csr@naturalnews.com

To place an order by phone, please call: 1-888-959-6415 (USA & Canada)
For all other business inquiries or international calls, please call: 307-222-0422

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These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, or cure any disease.