|To place an order by phone, please call: 1-888-959-6415 (USA & Canada)
For all other business inquiries or international calls, please call: 307-222-0422
We accept the following:
- American Express
Free Shipping (> $99) and $6.95 Flat Rate Shipping (within the contiguous US)
- Estimated delivery in 2-5 business days
- $6.95 flat rate shipping (up to 5 lbs). After that, actual shipping rate applies.
- No additional handling
fees. Fees charged are exact fee from shipper, no surcharges
- Tracking # and Delivery
- Signature confirmation is required on all packages valued at $500 or above.
- 2nd Day Air®
- 3 Day Select®
- Next Day Air®
- First Class Mail International
- Priority Mail International
We do not currently offer price matching. Prices
are not negotiable.
You can see a list of recent order and their tracking numbers by logging into
your NaturalNews Store Account.
Free Shipping Offer
All orders for $99 or more are eligible for free shipping within the Contiguous
U.S. (48 states). The NaturalNews Store has the right to terminate this offer
Returns for Items that were shipped under Free Shipping: Shipping costs will
be calculated into your refund amount based on original cost determined by
weight and location with a base rate of $6.95
Please note: Wholesale orders are not eligible for the Free Shipping Offer.
The NaturalNews Store
offers several options for International Shipping. Shipping costs for
international packages are based on the weight and size of your
order. Simply place items in your cart and your shipping options will
appear with exact costs during the checkout process, after you have
entered the delivery address for your order. Although delivery
estimates may vary depending on your country, basic information on
your options is below:
USPS First Class Mail International
Contact and Tracking
1-800-742-5877 http://www.ups.com/etracking/tracking.cgiUSPS Tracking: http://www.usps.com/
for International Customers:
When you submit an
order, you agree to the following terms.
NaturalNews Store is not responsible for un-delivered and
Customs-captured International packages. If the shipment is
abandoned or discarded by customs, you will not receive a refund or
credit of any kind.
If the package is returned to the NaturalNews Store, you will
receive a refund for the returned product amount (Shipping costs will NOT be refunded.) Any additional shipping costs charged by the carrier to return the package, will be paid in full by the customer.
the buyer, you are responsible for any import restrictions,
prohibited import items, taxes, tariffs, fees and other duties.
Customers are responsible to comply with International, National or
local laws regulating importation of products that are purchased.
Please check with your country's customs office regarding the import
of the products you wish to order to make sure they are allowed to
enter your country.
may have to pay import taxes and/or customs duties.
to International laws, the NaturalNews Store states the full value
of your order on the shipping label, minus the shipping charge.
you choose USPS as your shipping method, we will send an
itemized invoice along with your order. These invoices will indicate
the name of each product you ordered, the quantity of each item, and
Promotions, Sales and
Discounts and sales cannot be combined. Please limit one discount per transaction. The NaturalNews Store has the right to cancel any promotion at any time.
We attempt to keep stock on all products. However, sometimes current orders deplete stock on hand and items that appeared in stock for your order will not be available. Should this happen, you will be notified to discuss your options. Orders that contain back ordered items will not ship until your back ordered item is in stock, however, 'partial' shipments are available upon request. Additional shipping fees will apply. Replenish dates listed on Back Ordered items are not guaranteed and are estimates and can change. Please contact customer service to address any questions you have about back ordered items or partial shipments on your order.
Order Change/ Cancellations
Most orders are processed within an hour of being placed. In the case of an order needing to be changed or cancelled, we are not able to guarantee we can do so, before it is shipped. Please double check your order prior to submitting.
We gladly accept returns and exchanges, minus original shipping, within 30
of the purchase date with a valid RMA (Return Merchandise Authorization). Please
contact our customer service department
for a RMA number. Once your request is approved, instructions including an
RMA# and return shipping address will be
provided. Packages received back at the wrong address or without an RMA# will
be refused and returned to sender.
Based on the date the RMA# was issued, returned items must be received within
14 days for domestic locations and 21 days for international locations after
which the RMA will be void. Packages received after the window has expired
will be returned to sender and no refund or exchange will be offered. Return
is at customers expense.
Unused items must be in clean, undamaged, and in resellable condition in original,
unopened package to receive a full refund (minus shipping). Items that are damaged
or missing parts are given a partial refund, depending on the degree of damage
(usually 50% - 80% of the original purchase price). Identical items returned
for refund must be in original, unopened condition. Refunds are issued for first
opened container only. Additional containers of identical items are refunded
at full purchase value only if unopened. Additional open containers of identical
items will not be refunded.
On any bundle, package deals, or quantity discounts, the discounted price will
be forfeited if the entire group of items are not returned together. All items
kept will resume the individual priced and the refund amount will reflect that
Refunds are issued back to the original form of purchase either credit card or
paypal account. Refunds are typically issued within 3 business days of the request
once approved. Any delay in credits posted to your account are based on your
financial institutions terms. Please contact your bank or paypal with questions
if we have confirmed your refund has been issued.
Returns for items that were shipped under 'Free Shipping' will be evaluated and
if the cost of your purchase minus the returned item(s) no longer qualifies for
free shipping, your refund will reflect the cost of original shipping and will
be calculated based on weight and location with a base rate of $6.95.
We highly recommend purchasing a delivery confirmation for your package, and
that you take note of the tracking number your return package is assigned by
the post office or UPS. The NaturalNews Store is not responsible for return packages
lost in transit.
Appliance Return/Exchange Policy
'Appliance' items can be returned or exchanged within 30 days from the date you
placed your order. Please contact Customer
Service for a RMA number (Items received without an RMA# will not be accepted and will be returned to sender).
We will then provide you with a return shipping address with your RMA number.
Unopened/new packages (seals intact) - Returned item must be in clean, undamaged,
and resellable condition to receive a full refund , minus vendors shipping cost.
Items that are not in their original packaging, are damaged, or are missing parts
will receive a partial refund depending on the degree of damage (usually 50%
- 80% of the original purchase price).
Bundled or Package Deals - The discounted
price will be forfeited if the entire group of items are not returned together.
All items kept will resume the individual
priced and the refund amount will reflect that.
Opened /Used Appliance Items -
Customer will be refunded original cost minus a 15% restock fee and original
shipping cost incurred by the vender.
Due to Damage - Damaged items may need to be confirmed with a
photo sent to Customer Service prior to issuing an RMA. If the item can be replaced
with an individual part versus an entire unit, we reserve the right to do so.
Any damage or defective products should be reported by the customer within 48
hours of receipt of the product.
Warranty on Appliances - There is a 12 month
warranty on 'appliance' products. Please contact the manufactuerer directly for
questions regarding warranty issues.
** We highly recommend purchasing a delivery confirmation and insurance for your
package, and that you take note of the tracking number your return package is
assigned by the post office or UPS. The NaturalNews Store and our Vendors are
not responsible for return packages lost in transit.
All Bedding Returns
Bedding items include but are not limited to: Mattress Pads, Pillows, Baby Bedding, and Comforters. All bedding must be returned in new, clean, un-laundered condition with receipt for a full refund, minus original shipping costs. Cleanliness will be determined by NaturalNews Store and/or supplier.
- Returned bedding must get pre-approval and an RMA (return merchandise authorization) within 30 days of purchase date. Please contact customer service, should you want to make a return.
- Returns must be shipped back using UPS ONLY.
- If bedding is returned in used, dirty, or laundered condition, a 15% restocking fee will be deducted from refund.
- No returns for custom orders or private labels will be accepted.
- Defective items are returnable within 10 days of receiving order. Defective items must NOT be used or laundered.
Manage Shipping/Billing Address
By logging into your NaturalNews Store account, you can modify your shipping
and billing address. You can also add/remove additional addresses. We recommend
changing any addresses before placing an order to avoid having an order
shipped to a previous address.
We ship Priority Mail International and
EMS for international customers. International orders typically
arrive to the customs within 6-10 business days, and can sometimes
take up to three weeks to reach the final destination. International
packages are insured if it's over $150.
The NaturalNews Store is not
responsible for Not Received/Customs Captured International packages.
If such a misfortune occurs, for our part, we will file claims with
the post service on your behalf.
While the NaturalNews Store tries to
ensure that products restricted in certain countries are unavailable
for purchase by customers residing in those countries, we cannot
guarantee our restriction information is always up to date. We
recommend you contact your local authorities for updated information
on restrictions or regulations before placing your order.
If your package is held by customs
because you?ve ordered an item that is prohibited for import to
your country or because delivery requires a permit you do not have,
the NaturalNews Store will be unable to issue a refund for that
In the case of a package being lost or undelivered, a replacement order will go our after the investigation is closed. If the original package is found and delivered at a later date, it will be the customer's responsibility to return the replacement package or for your convenience, we can also charge your card for the amount of the replacement order.
undelivered package is returned to us, you can choose to: 1. Receive
a refund for the items bought (minus the initial shipping fee) or 2.
We can collect another shipping payment from you and attempt to
reship the items that were returned to us.
* Please note: NaturalNews Store is not responsible for undeliverable packages. If UPS/USPS has attempted delivery 3 times according to their policies, and they are unable to deliver to the shipping address given, UPS will automatically redirect the package back to the NaturalNews Store warehouse. The customer will be responsible for all shipping charges incurred during this process. Please contact NaturalNews Store if you have any questions regarding our shipping or return policies prior to ordering.
Retrieve Account Password
If you have lost or forgotten your NaturalNews Store account password, please
click here to reset your password. We will send you a temporary password
use to log into your account. You can then setup a new account password.
1501 Stampede Ave. #9005
Cody, WY. 82414
To place an order by phone, please call: 1-888-959-6415 (USA & Canada)
For all other business inquiries or international calls, please call: 307-222-0422