To place an order by phone, please call: 1-888-959-6415 (USA & Canada)
For all other business inquiries or international calls, please call: 307-222-0422
Payment Methods
We accept the following:
- Visa
- Mastercard
- Discover
- American Express
- PayPal
- Bitcoin
Shipping Methods
UPS
- 2nd Day Air®
- 3 Day Select®
- Ground
- Next Day Air®
USPS
- Priority
- Priority Mail International
- EMS
Price Matching
We do not currently offer price matching. Prices
are not negotiable.
Order Tracking
You can see a list of recent order and their tracking numbers by logging into
your NaturalNews Store Account.
Free Shipping Offer
All orders for $99 or more are eligible for free shipping within the Contiguous
U.S. (48 states). The NaturalNews Store has the right to terminate this offer
at
anytime.
Please note: Wholesale orders are not eligible for the Free Shipping Offer.
Promotions, Sales and
Discounts
Discounts and sales cannot be combined. Please limit one discount per transaction. The NaturalNews Store has the right to cancel any promotion at any time.
Order Change/ Cancellations
Most orders are processed within an hour of being placed. In the case of an order needing to be changed or cancelled, we are not able to guarantee we can do so, before it is shipped. Please double check your order prior to submitting.
Return Policy
If you wish to return or exchange a purchased item (within 30 days of purchase),
please
contact our customer service department for a RMA number (required for
all returns).
We will then provide you with a return shipping address with your RMA number.
Returned items need to be in a clean, undamaged and in resellable condition to
receive a full refund (minus shipping). Items that are not in their original
condition, are damaged or missing parts are given a partial refund, depending
on the degree of damage (usually 50% - 80% of the original purchase price). On any bundle or package deals, the discounted price will be forfeited if the entire group of items are not returned together. All items kept will resume the individual priced and the refund amount will reflect that.
We highly
recommend purchasing a delivery confirmation for your package, and
that you take note of the tracking number your return package is
assigned by the post office or UPS. The NaturalNews Store is not
responsible for return packages lost in transit.
Manage Shipping/Billing Address
By logging into your NaturalNews Store account, you can modify your shipping
and billing address. You can also add/remove additional addresses. We recommend
changing any addresses before placing an order to avoid having an order
shipped to a previous address.
International Shipments
We ship Priority Mail International and
EMS for international customers. International orders typically
arrive to the customs within 6-10 business days, and can sometimes
take up to three weeks to reach the final destination. International
packages are insured if it's over $150.
The NaturalNews Store is not
responsible for Not Received/Customs Captured International packages.
If such a misfortune occurs, for our part, we will file claims with
the post service on your behalf.
Restricted Items
While the NaturalNews Store tries to
ensure that products restricted in certain countries are unavailable
for purchase by customers residing in those countries, we cannot
guarantee our restriction information is always up to date. We
recommend you contact your local authorities for updated information
on restrictions or regulations before placing your order.
If your package is held by customs
because you’ve ordered an item that is prohibited for import to
your country or because delivery requires a permit you do not have,
the NaturalNews Store will be unable to issue a refund for that
order.
Undelivered Package
If an
undelivered package is returned to us, you can choose to: 1. Receive
a refund for the items bought (minus the initial shipping fee) or 2.
We can collect another shipping payment from you and attempt to
reship the items that were returned to us.
* Please note: NaturalNews Store is not responsible for undeliverable packages. If UPS/USPS has attempted delivery 3 times according to their policies, and they are unable to deliver to the shipping address given, UPS will automatically redirect the package back to the NaturalNews Store warehouse. The customer will be responsible for all shipping charges incurred during this process. Please contact NaturalNews Store if you have any questions regarding our shipping or return policies prior to ordering.
Retrieve Account Password
If you have lost or forgotten your NaturalNews Store account password, please
click here to reset your password. We will send you a temporary password
to
use to log into your account. You can then setup a new account password.
Business Information
NaturalNews Store
1501 Stampede Ave. #9005
Cody, WY. 82414
U.S.A.
Email:
csr@naturalnews.com
To place an order by phone, please call: 1-888-959-6415 (USA & Canada)
For all other business inquiries or international calls, please call: 307-222-0422
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